What is a hold?
When Clever encounters a significant change in the data received in the sync compared to what is currently in the Clever account, we place the sync on hold. This is a safeguard to prevent potentially incorrect or undesired changes from being synced by connected applications. Often a hold is triggered but then automatically resolved on the next auto sync attempt. Once a hold is resolved (either automatically or by Clever Support), your sync will return to the fully operational status.
How do I release the hold?
Clever Support monitors auto sync holds daily. If the hold is not automatically released in the account’s next sync, our team will release the hold after inspecting the nature of the data changes. If we need you to review these changes we will reach out to you directly via email. If you happen to log into Clever and catch that your account is on hold before our team has a chance to review it, feel free to contact us! Clever Support can review the hold for you right away.