How should users log out of Clever and connected apps?
When logging out, it's important to remember that single sign-on (SSO) can actually be broken down to up to 3 (three) separate login processes behind the scenes:
- Identity provider login (e.g. Google)
- Clever login
- Application login (e.g. Khan Academy)
If a student is accessing a shared device, we recommend that they log out of each application and device after their session. Therefore users should log out of the application, the Clever portal, and the identity provider (Google, ADFS, etc.) per the steps below:
To ensure that a user's user session is ended before logging another user in, please follow these steps:
Step 1: Log the user out of any learning applications
Step 2: Log the user out of Clever
- From the Clever Portal, click on the user's name in top right corner, select Log out.
Step 3: Log out of Google (if applicable) or the district's Identity Provider.
Step 4: Log in to Clever as new user
- Navigate to https://clever.com/login and search for the new user's school. Once the school is located, they will log in with their badge or credentials. They should now be successfully logged in to their account!
If you are still running into issues, feel free to contact Clever Support!
How do users log out of the Clever portal on any device?
Users can log out of the Clever portal by navigating to the top right corner of their portal (where they can find their name), and then selecting 'Log Out':
Please Note: If your district is using Google as your identity provider (IDP), you can apply a setting from your Clever district dashboard > Portal > SSO Settings page that will automatically log users out of Google when they log out of Clever. This is helpful in situations where multiple users are logging in to Clever on a shared device. To do this, use the 'Edit settings' option for Google and check the 'Force Google logout when users log out of Clever' box and then save.
How do I log out of Clever and applications while using an iPad?
On the iPad, double click the home button (on newer iPad Pros, swipe up from the bottom of the display) to expose the application thumbnails. Swipe up on the Clever app and any learning apps that were launched. This will end a user's session when the device is shared.
What is the shared devices notification?
On certain devices, upon initial sign in to Clever, users will be asked whether or not they should be remembered on the device. If they select 'No, only I use it', then their Clever session will remain intact for 2 hours.
If the user selects 'Yes', Clever will treat the device as a shared device. In this case, users will be prompted with an option to sign in as a different user after 10 minutes of inactivity on the Clever portal.
What about time-out and inactivity?
If a user is inactive in Clever for 2 hours, they will automatically be logged out. Currently, there is no way to customize this.