Troubleshooting District Data
If you hear from a district who is running into issues with missing or incorrect data in your app, these are the steps to view, troubleshoot, and help districts to resolve issues with their student information system (SIS) data.
Browsing District Data
To filter and view specific records that are shared with your app, click the Data Browser in the left-hand sidebar:
Select the user or data type that you are searching for, and click Add Filter to narrow down your results. You will only see data that has been shared with your application:
Click on each record to view more information and to see the "Detail View":
There are two potential reasons that district data is missing from your app dashboard:
1. The district has not shared the data with your application. Check the Sharing Rules to make sure that the data sharing rules are configured correctly.
2. The district's data has not made it from their SIS into Clever. You can pass along or view these SIS-specific articles for troubleshooting steps based on SIS-type. If the district doesn't see the data in their own data browser, something specific to the SIS sync is likely keeping the data out of Clever:
- Infinite Campus Auto Sync
- Infinite Campus API Sync
- SchoolInsight Auto Sync
- Skyward Auto Sync
- Skyward API Sync
If data is incorrect, Clever might be pulling the field (e.g. Course_name) from the wrong field within the district's SIS. For most SIS Auto Syncs, Clever can customize the fields that we pull data from, or filter out unnecessary data.
Reach out to Clever support so that we can get that all set up!