The District Help Desk role is typically assigned to staff members who provide support to district users. This role provides limited district admin permissions in Clever. Here is a graph detailing the permissions available to users in this role compared to a Clever Admin:
Adding District Help Desk users
District admins can add District Help Desk users to Clever by following these steps:
- Log in to the Clever district dashboard
- Select 'Team' from the left navigation menu
- Select 'Add team member' on the top right
- Add the user's information in the pop-up box, selecting the District Help Desk role
- Click 'Save'
Once the user has been added to Clever, they will receive an email with a link to create an account. If they do not receive this message, please have them check their spam folder for a message from 'firstname.lastname@example.org'.
District Help Desk users should use the 'District admin log in' from the Clever login page to access their Clever Admin account.
Removing District Help Desk users
District Admins can remove District Help Desk users from the Team page by clicking the trash icon to the far right of the user's name.
If you have additional questions about roles in Clever, please reach out to Clever support! We are happy to help!