What is section_id reuse?
Section_id reuse is when the the same section_id is present in data for multiple school years.
Reusing section_ids can cause severe consequences in applications connected through Clever. This will prevent sections from syncing to applications properly, break your data feed with the app, or merge this year's sections with last year's data. To avoid problems within applications, we ask that no section_ids are reused between school years.
How do I fix section_id reuse?
If you believe your district is reusing section_ids, please do the following:
Clever-Managed Auto Syncs
Please submit a support request to Clever Support. Our support team can customize your sync to pull section_ids from a different field in your SIS, where the numbers will remain unique.
SIS-Managed Auto Syncs & SFTP Syncs
To resolve section_id reuse, please update section_ids for your district so that they are different than those used in previous school years. For more information on how to update section_ids, please contact your SIS's support team.
What if I cannot update my section_ids?
If your district is unable to update section_ids to make them unique, submit a request to Clever Support. Clever’s Support team can append the school year to section_ids to make them unique. For example:
New Section_id: 12345-2017
This option will create unique section_ids for the school year without any changes by the district - data uploads will still process without interruption. As new sections are added to the district’s uploads, the new sections will automatically be appended with the school year.