Your sync status is available in real time on your Clever Dashboard and offers a snapshot of your Clever data sync, including current sync status and when your data last synced successfully.
Your sync status will show one of the following:
- Sync Successful
- Sync Pending
- Sync On Hold
- Sync Error
- Sync Paused
Review the sync details below your sync status to learn more about steps you may need to take to resolve an issue.
Your sync is fully functional; no action needed!
You’ll see one of the above sync statuses if your sync has not yet run for the first time. If you’ve chosen an SFTP Sync, you will need to upload data to resolve this sync status. For Auto Syncs, Clever is setting up your data sync, and we’ll reach out if we need any information or help from you.
Sometimes we may hit an unexpected error while getting your Auto Sync configured. This sync status means that our team is working on resolving this error as soon as possible and will reach out if we need assistance!
Sync On Hold
When Clever encounters a significant change in the data syncing from an SIS, we place the sync on hold to prevent potentially incorrect or undesired changes from being sent to your applications.
- If you sync data via SFTP, click "Review Hold" to see the changes and approve the hold. Read this article to learn how to release SFTP holds.
- If you have an Auto Sync, Clever Support will reach out if we need you to review these data changes. Read this article to learn more about Auto Sync holds.
There is an issue with your sync that Clever is unable to resolve on your behalf. The above errors are examples, but you may see other detail messages for sync errors. Please review SFTP Sync Troubleshooting and Auto Sync resources to learn how to resolve your error.
This means your sync is currently paused, so Clever will not process updates to your data. For details on scheduling, adjusting, or canceling a pause, see this help article.