Some SISs periodically request security preferences to be updated for active accounts. These preferences safeguard your account and allow for recovery if a password is forgotten.
When Clever encounters this error, your sync will not complete successfully. You’ll notice the following Sync Status message on your Clever Dashboard:
How to fix this error:
- Log into your SIS using the username and password you've shared with Clever.
- Follow the instructions to update your security preferences.
- Save your changes.
- Log out of your SIS and log back in with the same credentials to confirm that the error is resolved.
Once the security preferences are set and you can log into your SIS, you should see your sync resume shortly.