What are Clever Passwords?
In addition to our supported Identity Providers, you can also create and manage user credentials in Clever. With Clever Passwords, admins define rules that generate a username and a default password for users. Because these passwords are set up in Clever rather than your SIS, users are allowed to change their passwords without having to change anything in your SIS sync. Please note: Clever Passwords are provisioned once and will not be dynamically updated to match newly synced data. District Administrators, teachers, and students will manage passwords after the initial provision.
How does Instant Login Work with Clever Passwords?
When you set up Instant Login with Clever Passwords, you define the usernames and passwords for student and teachers using fields in Clever. When users access the Clever Portal or an Instant Login Link, they’ll be prompted to log in to Clever using these credentials.
Setting up Clever Passwords
The usernames that students and teachers use with Clever are generated from information in your SIS sync. The options you can use to set usernames are:
- student number/teacher number;
- email address; or
- the district username uploaded in your sync.
You can set these rules on the Instant Login Settings page of your Clever Dashboard. Select 'Clever Passwords' as your Identity System, then use the dropdown menus to choose your desired usernames.
If you change a user’s information in your sync, it will change their username - for example, if you change the email address for a teacher in your SIS and have configured Clever to determine usernames based on email addresses for teachers, that teacher will now have the new email address as their username.
If you’d like users to be able to change their passwords, check the box next to “Allow <users> to reset their passwords. For more on what this means, check out the Locking Passwords section below.
Using 'District Username from SIS': For this option, you'll need to make sure your district has usernames syncing to Clever. If you're syncing data to Clever via an SFTP transfer, you can update this by populating the 'Username' field in your students.csv and/or teachers.csv files. If you're using an Auto Sync sync, please contact Clever Support so we can help you to get this information synced to Clever.
If you would not like users to be able to change their own passwords, do not check the box next to “Allow <users> to reset passwords”
This means that that user type will not be able to change their own passwords using the instructions in the “Changing Passwords” section. However, users of a higher access level can still reset their passwords on their behalf:
- Students can have their passwords changed by teachers and district admins
- Teachers can have their passwords changed by district admins
The passwords that students and teachers use with Clever are generated from information in your SIS sync or based on a default you provide. The options you can use to set passwords are (with a minimum of 6 characters):
- student number/teacher number;
- birthday (the date will include slashes);
- the district password uploaded in your sync; or
- a custom default password for all students or teachers.
You can set these rules on the Instant Login Settings page of your Clever Dashboard. Select 'Clever Passwords' as your Identity System, then use the dropdown menus to choose your desired passwords.
If you'd like to require students and teachers to reset their passwords when they first log in, leave the corresponding checkbox checked. Otherwise, uncheck the box so that students and teachers won't be asked to change their passwords on first login.
If you change a user’s information in your sync, it will not change their password - for example, if you change the birthday for a student in your SIS and have configured Clever to initially generate passwords based on birthday for students, that student will still have the same password that they had before.
To select 'District Password from SIS', you'll need to make sure your district has usernames syncing to Clever. If you're syncing data to Clever via an SFTP transfer, you can update this by populating the 'Password' field in your students.csv and/or teachers.csv files. If you're using an automatic sync, please contact Clever Support so we can help you to get this information synced to Clever.
If you checked the "Allow students/teachers to change their passwords," then the user can change their own password by logging into their Clever Instant Login Portal, clicking on their name, and choosing ‘Change Password’. To change their password, they will need to enter their current password as well as the new password they would like to use.
How do passwords get reset?
If a teacher forgets their password, they can reset password it by clicking ‘Get help signing in!’ on the Clever Portal login page. They can enter their email address associated with the account, and we will send them an email that allows them to reset their password. Please note: if teachers do not have email addresses in Clever, teachers will not be able to reset their own passwords, but can still have their password changed by a district administrator.
Students can reset their password via email by clicking ‘Get help signing in!’ on the Clever Portal login page. Because many students don’t have email addresses, Clever also allows teachers to reset the passwords of their students. To do this, a teacher should log in to the Clever Portal, click on the ‘Students’ link at the top of the page, and find the student who needs help logging in. By clicking on the student’s name, they can view the student’s username and reset the student’s password to a temporary one. Once the student logs in with the temporary password, the student will be required to set a new password. Here's more about how teachers can help students log in.
A district administrator can view the username and reset the password for any student or teacher in their district. To do so, the administrator should use the Clever Data Browser to find the student or teacher in question, and then click on the user to view their details.here, the administrator can view the username and reset the password. The student or teacher should use that new password the next time they log into Clever.