For general information about Instant Login with Clever Passwords, including how to set it up, please read this article.
View Instant Login Event Logs
Normally, when a user clicks "Log in with Clever," they will enter their username and password, and Clever will find the corresponding user, and log them into their app. Unfortunately, in the real world errors do occur; here are the common ones that we identify and how to resolve them. You can view these errors in your Instant Login Event Logs in the Clever District Dashboard.
- no_match: There is no user with the given username. This can mean that the user simply forgot their username or that the user trying to log in is not yet synced to Clever. Check to make sure that the data you are uploading in your sync is correct and contains the necessary fields for that user's account. You can also check your Data Warnings page to find users that are missing these fields.
- non_uniq_user: There is more than one user with the specified username. Because we cannot be certain which of them to log in, we abort the login. Check to make sure the data your are uploading for the username field is unique.
- bad_password: The user tried to log in with a valid username, but an incorrect password. If you believe the password they tried was correct, submit a support request, and we can look into it.
- non_string_creds: This is a very uncommon error, and likely indicates that a user is trying to do something very out of the ordinary. If you see this error frequently, please submit a support request.
Reset user passwords
Sometimes the best troubleshooting step simply involves resetting the user's password. Here's how each user type can reset passwords:
District admins can view the username and reset the password for any student or teacher in their district. To do so, the administrator should use the Clever Data Browser to find the student or teacher in question, and then click on the user to view their details. There, the administrator can view the username and reset the password. The student or teacher should use that new password the next time they log into Clever.
If a teacher forgets their password, they can reset password it by clicking ‘Get help signing in!’ on the Clever Portal login page. Next, they can select "Reset your password"
On the next screen, they can enter their email address associated with the account, and we will send them an email that allows them to reset their password. Please note: if teachers do not have email addresses in Clever, teachers will not be able to reset their own passwords, but can still have their password changed by a district administrator.
Students can reset their password via email by clicking ‘Get help signing in!’ on the Clever Portal login page. Because many students don’t have email addresses, Clever also allows teachers to reset the passwords of their students. To do this, a teacher should log in to the Clever Portal, click on the ‘Students’ link at the top of the page, and find the student who needs help logging in. By clicking on the student’s name, they can view the student’s username and reset the student’s password to a temporary one. Once the student logs in with the temporary password, the student will be required to set a new password. Here's more about how teachers can help students log in.