Clever has several resources for applications to ensure districts' needs are met:
Clever single sign-on (SSO) Directions and PDFs
You can see what credentials your districts are using to log in by searching for the district using the district search tool at the top of the Dashboard and clicking on the linked district name. This will bring you to the District Overview page.
To see login information for the account, scroll down to "Instant Login Info". Here you can find a wealth of information including the login method(s) that the district set up through Clever, the support contact for the District, and the Instant Login link the district can use to access your application.
If you want to send instructions to your districts for how they log in, click "Download Login Instructions". This PDF walks users through logging in to the Clever portal URL with their credentials and selecting the correct application icon once they're logged in to Clever.
Teacher Help Center
Teachers who log in through the Clever portal have access to the Teacher Help Center. This contains resources for them to do basic troubleshooting. Teachers can find this Help Center by clicking on the "Help" page at the top of their portal page:
Once they click into the Help Center they see several FAQs to click on and unfold. Answers also link to more in-depth articles located in Clever's main Help Center.