Clever has several resources for applications to ensure districts' needs are met:
Clever Instant Login Directions and PDFs
You can see what credentials your districts are using to log in by clicking on the hyperlinked district name on the Dashboard main page. The pop up that appears has an option to look at the Instant Login Settings:
Click "View this district's settings" to see more information about the account - including the login method that the district set up through Clever, a link to more information on each identity provider, and the Instant Login link the district can use to access your application.
If you want to send instructions to your districts for how they log in, click "Download PDF". This PDF walks users through logging in to the Clever portal URL with their credentials and selecting the correct application icon once they're logged in to Clever.
Teacher Help Center
Teachers who log in through the Clever portal have access to the Teacher Help Center. This contains resources for them to do basic troubleshooting. Teachers can find this Help Center by clicking on the "Help" page at the top of their portal page:
Once they click into the Help Center they see several FAQs to click on and unfold. Some of the information, such as login credentials for example, is tailored to the specific district. Answers also link to more in-depth articles located in Clever's main Help Center.