When students have trouble using Instant Login to access applications, they often first reach out to the applications themselves for support. Applications can use Log in as Student tool to replicate the Instant Login experience for a specific student trying to access their product.
To use the Log in as Student tool, follow these steps:
- Navigate to the data browser from your Clever dashboard
- Click the students tab
- Click on a specific student (open up detail view)
- Click "Log in as [Student Name]" at the top of the detail view
If Instant Login is working, you will be brought to the application website and successfully logged in as the specified student. If some part of Instant Login is not working, you will receive an error which can then be used to help debug.
This tool drops users at the end of the Clever-managed portion of the login process. Because of this, a user's ability to log-in via the this tool relies on the application's integration with Clever. If an end user can't access an application and you successfully use the this tool to log in as the end user, the problem is likely on Clever's end. On the other hand, if you run into an error using the this tool, the issue probably lies somewhere in the application's integration.
At this time, this tool is only available for some applications and can only be used to log in as students.