If a student is having trouble logging into Clever, their teachers can help them log in by generating a one-time-use backup code.
Backup codes are generated and used with the following steps:
1. Teachers log into their Clever account and click “Help a Student” on the righthand side:
2. Teachers choose the student they wish to help from the dropdown menu:
3. Teachers will then see a backup code to give to the student. Each backup code is unique to the student. Backup codes must be used within 20 minutes of when they are generated, and each backup code can only be used once.
4. After the student logs in to their Clever account, the teacher should reach out to the District Administrator or technology help desk in order to find a long-term solution for the student's login issue.
Here's an article for teachers about how they can help their students log into Clever - please feel free to pass it along!