Application’s retrieve data from Clever’s API, typically on a nightly basis. If you are missing data in one of your applications or seeing an issue in your learning application, we recommend logging into your Clever dashboard to confirm the following:
- Is the data reflected in Clever? Use the Data Browser tool in the Dashboard to confirm the changes are syncing to Clever correct. If they aren’t syncing to Clever, reach out to our team and we’d be happy to investigate!
- Is the application launched? Applications will not retrieve data from Clever until you’ve set up sharing permissions and reached the Launch Date. If the application’s status says ‘Launched’ or ‘Active’ your connection is live! Read this article to learn more.
- Is the data shared with the application? Review the application’s sharing permissions by clicking on the app and going to its Data Sharing tab. You can also download files of schools, teachers, students, and sections shared with the application to check for the missing record.
- Is the record receiving a data warning? Check the application’s data warnings under its Data Validation tab. If the missing record is in the data warning, it’s likely that resolving the data warning will enable the record to show up in the application. Read this article for more information about data warnings.
If you’ve confirmed that the data is syncing to Clever and shared with the app, but you’re still not seeing the data in your application, it's best to reach out to your contact at the application and let them know you’re missing information in the app.
We have great relationships with our application partners, so they may loop in Clever Support to help research the issue. Please feel free to copy Clever Support on your message to confirm that your settings are correct.