I'm missing an application in my Clever Portal
If you are missing an application from your Clever Portal, please reach out to your district's support contact. Your district administrator manages which teachers and students can access each learning app through Clever, so they will need to add the application to your Portal.
I get an error when I click on an application in my Clever Portal
If you click on an application in your Clever Portal and receive an error on the application's page, please reach out to the application's support team for help.
Here are examples of common errors you might see for specific applications:
A Clever page asks me for my application username and password
If a Clever page asks you to enter your username and password for an application, enter the correct login information for that application, and click 'Save Login'. Clever will save this information and automatically log you in next time you click the icon from the Portal!
If you click on an application and see the page below, this means we were not able to log you in with the username and password you provided. Please enter your updated username and password for the application, and click 'Update & Log in'.
If you are still having trouble, please confirm that the username and password you've entered work to log into your account directly on the application's page (i.e. at schoology.com). If you can successfully access the app directly through their website, but not through Clever, please reach out to Clever Support for help!
I'm having trouble inside an application
After you click on an application from the Clever Portal, your experience within their product is controlled from the application's end. If you are running into an issue within the application, please contact the application's support team for help. Here are common examples of when an application's team will be best equipped to provide support:
- You are receiving an error message on the application's website
- You are seeing incorrect data within the application, but correct data within the Clever Portal
- You are having trouble accessing grades, homework, textbooks, resources, or running reports within the application
- You have questions about features within the application
- The application does not save a student's progress
- The application is frozen or logs you or your students out