In this article, you will learn more about the issues you may encounter with your connected applications. If you are receiving a login error when you select an application from your Clever Portal, please reach out to the application's support team directly.
I'm having trouble logging in to my application
If you are seeing an error at a web URL that is not a Clever address, the application's team is best equipped to help fix the issue. Please reach out to the application's support team to investigate further!
Here are examples of common errors you might see for specific applications:
I need to add an application to my Clever Portal
If you need to add an application to your Clever Portal, please reach out to your district's tech support contact. Your district administrator manages which teachers and students can access each learning application through Clever, so they will need to add the application to your Portal.
A Clever page asks me for my application username and password
If a Clever page asks you to enter your username and password for an application this means that it's a SSO (Saved Passwords) application. Please enter the correct login information for that application, and click 'Save Login'. Clever will save this information and automatically log you in next time you click the icon from the Portal!
If you click on an application and see the page below, this means we were not able to log you in with the username and password you provided. Please enter your updated username and password for the application, and click 'Update & Log in'.
If you are still having trouble, please confirm that the username and password you've entered work to log into your account directly on the application's page (i.e. at schoology.com). If you can successfully access the app directly through their website, but not through Clever, please reach out to Clever Support for help!