My student is missing an application in the Clever Portal
If your student is missing an application from your Clever Portal, please reach out to your district's support contact. Your district administrator manages which teachers and students can access each learning app through Clever, so they will need to add the application to your student's Portal.
My student gets an error when clicking on an application in the Clever Portal
If your student clicks on an application in the Clever Portal and receives an error on the application's page, please reach out to the application's support team for help.
Here are examples of common errors you might see for specific applications:
A Clever page asks my student for their application username and password
If a Clever page asks your student to enter their username and password for an application, have your student enter the correct login information for that application, and click 'Save Login'. Clever will save this information and automatically log the student in next time they click the icon from the Portal!
If your student clicks on an application and sees the page below, this means we were not able to log your student in with the username and password they provided. Please have them enter their updated username and password for the application, and click 'Update & Log in'.
If your student is still having trouble, please confirm that the username and password they've entered are correct to log into their account directly on the application's page (i.e. at schoology.com). If the student can successfully access the app directly through their website, but not through Clever, please reach out to Clever Support for help!
My student is having trouble inside an application
After a user clicks on an application from the Clever Portal, their experience within the application product is controlled from the application's end. If you or your student are running into an issue within the application, please contact the application's support team for help. Here are common examples of when an application's team will be best equipped to provide support:
- You are receiving an error message on the application's website
- You are seeing incorrect data within the application, but correct data within the Clever Portal
- You are having trouble accessing grades, homework, textbooks, resources, or running reports within the application
- You have questions about features within the application
- The application does not save a student's progress
- The application is frozen or logs you or your students out