In this article, you will learn about common login issues that you, your students, or teachers may encounter with your connected applications. This article focuses on signing into applications from the Clever Portal
If you, a student, or teacher needs access to an application that is not showing up in the Portal, you will need to contact a Clever Admin at your district and request to be shared with the application. If they need guidance around this, you can send them this article: "How can staff use the Portal and access applications?"
My student or teacher is having trouble logging in to an application
If a user clicks on an application in their Clever Portal and receives an error on the application webpage, the error most likely requires the assistance of the application's support team to resolve. If you encounter one of these errors, reach out to the application's support team with your name, district, and a screenshot of the error message. Their team will use this information to troubleshoot and fix the error. If you are unable to find the contact information for the app, please feel free to contact Clever Support and we will be happy to connect you with their team.
Here are a few examples of errors that you might see for an application. Notice that the URL's of these errors occur on the application webpage:
A Clever page asks my student or teacher for application login credentials
If a Clever page asks a user to enter their username and password for an application, this means that it is an SSO (Saved Passwords) application. In order for an SSO (Saved Passwords) application to automatically log users into a website, your district's users must already have existing accounts with the website.
Users will enter the correct login information for their account, select 'Save Login'. Clever will save this information and automatically log users into the application next time they click the icon from the Portal!
If users click on an application and see the page below, this means we were not able to log them into the website with the provided credentials. Please have users enter in their updated username and password for the application, and click 'Update & Log in'.