Are there any other ways (besides the Family Portal) to send badges home?
Family Portal is the most secure way Clever can help districts send badges home. After accepting the initial invitation, families won't need district or teacher help to get logins for students, which means no more sending badges home through insecure mediums like email.
Can I change the email associated with a family account?
At this time, Clever cannot change the email address associated with a Family Account. You will need to send a new invite for each student to the correct email address.
What should the district do if an invitation expires before a parent/guardian accepts?
If an invitation expires before it was accepted by the parent/guardian, you can resend the invitation from the Guardians tab of a student's Clever profile. If you used a one-time upload to send Family Portal invitations, simply go through the invite flow using a CSV that contains the parent/guardian's information.
What should the district do if an invitation was sent to the wrong email address?
If an invitation is sent to the wrong email address, you can revoke the invitation from the Guardians tab of a student's Clever profile.
If incorrect invitations are sent en masse, please reach out to Clever support immediately to get those accounts deprecated. Please provide a list of the student sis_ids and emails that you would like to remove family accounts for.
Can I upload new guardians without sending duplicate invites?
Yes, you can! Load new contacts into Clever, either through the SIS sync or via the guardians.csv and click send invites. Clever will send invites to everyone who has not yet accepted an invite. You can also send an individual invite to a parent from the Guardians tab of a student's Clever profile. Individual invite messages can be customized in the same way that bulk invites are sent!