Clever Support is always happy to help however possible! However, there are some cases for which it’s better to reach out directly to an application support team. Here’s our general rule of thumb to know the difference:
If you see the following character (We call him JoJo), do any research possible then reach out to Clever Support if needed! Our support team will be able to dig deeper into what’s causing our sad cardboard friend to show up.
Other errors for integrated apps:
If you’re brought to the application’s site or even a site where you see the app name in the URL, please reach out directly to the app support team. They will be best equipped to assist with getting the error resolved!
Saved Passwords apps:
If users are unable to log into a saved passwords application, they'll likely see a message like the one below:
This means that we weren't able to log into the application using the credentials saved to Clever. If your user sees this error, you can do the following:
- Go directly to the application's website and confirm if the user's credentials are successful.
- If the credentials are not successful, please contact the application directly correct the error.
- If you've confirmed you have the correct credentials, update them on the Clever error screen seen above or through a bulk upload in your Clever dashboard.
- Confirm the credentials work by accessing the application again through the Clever Portal.
For more information about troubleshooting Saved Passwords apps, check out this Help Center article: How do I troubleshoot Saved Passwords applications?
Do you have questions or feedback on this post? How can we make this more helpful? Let us know in the comments below!
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