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Heather Duncan

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Latest activity by Heather Duncan
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    Heather Duncan commented,

    Hi Chris,  Thanks for posting in the Community! Clever can build an SSO connection for any app or website with logins. Therefore, I recommend requesting SSO for the Washington public library system...

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    Heather Duncan commented,

    Hi Stephanie, Thanks for posting in the Community! The other icon that students are seeing in the Portal is from one of their other teachers. I recommend reaching out the students' other teachers t...

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    Heather Duncan commented,

    Hi Jeffrey, Thanks for posting in the Community! To log into Clever with Badges through Chromebooks, students will need an active Google email address associated with their accounts in Clever. Stud...

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    Heather Duncan commented,

    Hi Orchid, I found Prezi's website with more information about pricing here: https://prezi.com/pricing/. I recommend reaching out to their team for more information about a possible deal for teache...

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    Heather Duncan created a post,

    Download Badges on Windows 10

    Occasionally districts have trouble downloading Badges on Windows 10 devices due to the default character limit length for .zip files. Please use RegEdit to enable MaxPath to no longer max out at 2...

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    Heather Duncan commented,

    Hi Adit, Do you still need assistance with this? If so, I'll go ahead and create a ticket so that our dev support can dig in deeper! Best,Heather 

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    Heather Duncan created a post,

    What to do when there's an app login error

    Clever Support is always happy to help however possible! However, there are some cases for which it’s better to reach out directly to an application support team. Here’s our general rule of thumb t...

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    Heather Duncan commented,

    Hi all,Google has implemented a fix that will allow Clever Badges to work on versions >= 71.0.3578.49 and >= 72.0.3605.0. These versions will hopefully be made publicly available in the next ...

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    Heather Duncan commented,

    Hi all,  As Samantha and Bryan mentioned, logging into Chromebooks with Badges will initiate an active Google session. Badging into other devices will not. If you'd like Google apps (Google Docs, G...

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    Heather Duncan commented,

    Hi Rosa, Thanks for posting in the Community! Whooo's Reading is an SSO application, so once connected, students will not have to know or enter their credentials from within the Clever portal.  Thi...