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Natalie Mercuri

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Latest activity by Natalie Mercuri
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    Natalie Mercuri created an article,

    How do I communicate student progress to families?

    What is the family progress report? We want to help you communicate students’ use of online learning programs with parents and families so that we make it easier to recognize student success and id...

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    Natalie Mercuri created an article,

    How do I enable Badges into Chromebooks with Zscaler?

    Follow these outlined steps to ensure successful authentication of Clever Badges while using Zscaler services at your district. Required Zscaler Settings The following update needs to be made in Zs...

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    Natalie Mercuri created an article,

    How do I troubleshoot network issues when scanning Badges into Chromebooks?

    You may need to adjust your web filter in order to use Clever Badges with Chromebooks. If your web filter is blocking access, you will see a "Your connection is not private" error when us...

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    Natalie Mercuri created an article,

    District Admin Login Tools

    Ensuring Login Success For District AdministratorsWhen teachers report login issues, Clever will automatically run diagnostics to determine the most likely cause, and route issues via email directl...

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    Natalie Mercuri created an article,

    Teacher Login Tools

    Ensuring Login Success For TeachersTeachers shouldn’t have to become experts on login troubleshooting to use technology in their classroom. This tool gives them the power to instantly resolve simpl...

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    Natalie Mercuri created an article,

    Clever's Login Tools

    Ensuring Login SuccessSince launching Instant Login, Clever has helped 8 million students easily access their learning applications. While 98% of login attempts via Clever are successful, we’ve hea...

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    Natalie Mercuri created an article,

    Sync Report error: Sections not processed due to missing students

    Sections must have active students enrolled to be processed into Clever. We use the ‘enrollments.csv’ file to associate students with sections using their unique IDs; each ‘Student_id’ listed next ...

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    Natalie Mercuri created an article,

    Sync Report error: Records not processed due to duplicate IDs

    Clever requires a unique ID for every record we process, and each data type contains at least one unique record ID field value: 'School_id', 'Teacher_id', 'Section_id', or 'Student_id'. If two or m...

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    Natalie Mercuri created an article,

    Sync Report error: Records not processed due to missing school

    All students and teachers must be assigned to a school to be synced with Clever. There are a few reasons you may see the error “records not processed due to missing school”: The ‘School_id’ field ...

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    Natalie Mercuri created an article,

    How do I sync co-teachers?

    What are co-teachers? Co-teachers are supplementary teachers assigned to sections in your SIS but are not considered the primary teacher. Clever's ability to sync co-teachers depends on your sync t...