Before you roll out a new Saved Passwords applications to all users in your district, we recommend testing a few logins. In most cases, users will need to enter their login credentials the very first time they access the application, but will be automatically logged in via single sign-on (SSO) each time thereafter.
For devices other than iOS, please make sure that you are using a Chrome, Firefox, Safari, Edge or Internet Explorer (2013 or later) browser, and have the Clever browser extension installed. For iOS devices, you will need to use the Clever app as it functions as the Clever browser extension for Saved Passwords apps.
Testing functionality for different users
To ensure students and teachers are being logged into the app successfully, you'll need credentials from both user types for the Clever Portal and the Saved Passwords application you are testing.
Before testing, it is important to make sure the users are shared with the application and have the app icon in their Clever Portals. To do this, navigate to your Clever district dashboard > Home page, and click on the application name to open the app overview page. Confirm the users you are testing are shared with the application via the 'Select Users' tab.
Testing successful logins
From your district dashboard, use the 'Access Portal as' feature to log in as a student or teacher. Click on the app icon and enter the correct credentials for the application. Once you click 'Save Login' you should be brought to the application website and successfully logged in.
Testing unsuccessful logins
You'll also want to make sure you know what to do when things go wrong! To test what happens when a user is logged in unsuccessfully, use the 'Access Portal as' feature to log in as a student or teacher. Click on the app icon and enter the wrong credentials. You should see a page that looks like this:
Enter the correct credentials, and select 'Update & Log in' to reset the user's credentials.
If anything goes wrong...
If any of the tests above don't go as expected, let us know! We're always looking for ways to improve our Saved Passwords application integrations, so your feedback is very much appreciated. As always, any screenshots you can provide will make the troubleshooting process that much easier.
If everything goes right...
If the tests above work as expected, we recommend piloting the Saved Passwords application with a subset of students and teachers before rolling it out to the entire district. Here are a few quick steps for creating a successful Saved Passwords pilot:
- First, you'll want to complete the steps above to ensure users are being logged into the Saved Passwords app successfully. If you run into any issues you can submit a ticket to our support team.
- Choose a few classrooms to pilot the Saved Passwords application. We recommend choosing classes with students who are old enough to log into the application easily outside of Clever in case of any hiccups.
- Provide them with login instructions, and allow them to test from their Clever Portals to ensure they are logged into the app successfully.
You can find more information about SSO (Saved Passwords) applications in our Help Center.