Sync Error: How do I resolve "Invalid username/password specified"?

Many of Clever’s Auto Syncs rely on a read-only SIS account to sync data. When the username and password for this account are incorrect, your sync cannot complete successfully.

How to fix this error:

1. Check your credentials by logging into your SIS with the username and password you've provided to Clever. (You can find these credentials on your Sync Settings page.)

• If you are unable to log in with the credentials it means they have expired, changed, or are no longer valid.

2. Update the credentials in your SIS. We strongly recommend creating a separate read-only account in your SIS, just for the Clever sync. You can confirm the required permissions for this account in the Auto Sync section of our Help Center.
3. Once you've updated the credentials, confirm that they are working by using them to log into your SIS.
4. With new credentials in hand, navigate back to your Sync Settings page and enter the new credentials required to connect to your SIS, including username and/or password.
5. Once entered, click ‘Update’. Clever will attempt another sync with your SIS as scheduled, so you should see your Sync Status update within a few hours.