Many of Clever’s Auto Syncs rely on a read-only SIS account to sync data. When the permissions for this account aren’t set correctly, your sync cannot complete successfully. You’ll see an error similar to these:
How to fix this error:
- Find the article about your SIS in the Auto Sync section of the Help Center, and download the attached Permissions Guide (located at the bottom of the page).
- Confirm that the SIS account you’ve created for the Clever sync has access to all of the resources listed in your Permissions Guide. (You can find the credentials for this account on your Sync Settings page.)
Once you’ve updated the permissions for this SIS account, you should see your sync status change with your next sync (within a few hours).