You can see the status of a specific district's sync within the District Overview page on your Dashboard.
Hovering over the status icon or clicking to the district's Detail View will give you the sync status details a district sees on their Clever dashboard. The details explain the next action step if any is required by the district or by Clever.
Here's an overview of what each Sync Status means for a district:
Icon | Details | Next Steps | Owner |
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Data is up-to-date | No action required. This district's data is good to go! | N/A |
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We noticed a significant change in the data, and it is being verified for accuracy. |
Clever has notified the district that their sync has not been processed due to significant changes in the last upload, and the district needs to review and approve the changes. |
District |
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Clever is setting up the data sync |
Clever-Managed Auto Syncs only: The district has not yet synced data, but should within 24 hours. |
Clever |
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Clever is setting up the data sync | SFTP syncs: The district has not yet uploaded data to Clever. | District |
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There are errors in this district's most recent upload. (Specific errors will be listed in the message.) |
SFTP syncs: The district needs to make changes to their files in order to resolve the errors. Their most recent upload has not been processed. Clever-Managed Auto Syncs: The district needs to resolve a user-facing error on their side with their sync. They will be notified of this error. |
District |
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This district has currently paused their Clever data sync until <date>. | The district has manually paused their sync. Syncing will resume on the date specified. | District |