This article contains the following:
1. How do I generate a login backup code for a student?
2. How does a student use a backup code to log into Clever?
3. How do I reset a student's password?
4. Long-Term Resolution
Please note: If your student is receiving a login error when they attempt to log in to their Clever Portal please double-check that they are typing in the correct credentials.If your student is still receiving a login error and your district's login method is Google, Active Directory, Canvas or LDAP please contact your district's tech support contact directly as Clever does not store student password credentials.
Students can log into the Clever Portal through the same login page as teachers, at your district's Clever login page. Students and teachers can also navigate to clever.com/login and search for their school.
If your student is having trouble logging into the Clever Portal, their teacher can help them by either generating a login backup code, or by resetting the student's password.
How do I generate a login backup code for a student?
A login backup code will allow a student to access their Clever Portal without knowing their password. There are two ways to do this:
From your Clever Portal:
1. On the right side of your Clever Portal, click the 'Help a Student' button:
2. Select the student you wish to help from the dropdown menu:
3. You will see a seven-digit backup code that you can pass along securely to your student. This code will expire in 20 minutes. Learn how a student can use this backup code to access Clever below!
From your Teacher Page in the Clever Portal:
1. Click on the Teacher Page that is shared with the student who needs help:
2. On the left side of the page, select the student's name and click 'Backup login code.'
3. You will see a six-digit backup code. Write this code down and pass it along securely to your student. The code will expire in 20 minutes.
How does a student use a backup code to log into Clever?
Once a student has their login backup code, they can go to your district's Clever Portal login page and click the 'Get help signing in!' link, then click 'Log in with a Backup Code'.
The student can enter their login backup code on the next screen, and click 'Log in'. This will log them into their Clever account!
If the student is logging in with a Badge and a PIN and is getting an "Invalid PIN" error message as shown below, the student can also log in using the backup code.
Once the student is logged into their Clever Portal, they can reset their 6-digit PIN by clicking on their name in the top-right corner, and clicking 'Reset your Badge PIN'.
How do I reset a student's password?
If your student is using the 'Log in with Clever' button shown below, then you may be able to reset your own students’ passwords through the following steps:
1. Click on the Teacher Page that is shared with the student who needs help:
2.On the left side of the page, select the student's name and click 'Reset student password.'
3. You will see a window where you can set a new Clever password for the selected student:
Please note: not all districts allow teachers to reset student passwords. If you do not see the option to reset your password, or if the above steps do not resolve the issue, please reach out to your district administrator for help with your student's Clever username and password.
Third-party identity providers: If your student is using the 'Log in with Google', 'Log in with Active Directory', or 'Log in with LDAPS' button, you will not be able to reset your student’s password. This is because Clever does not have access to actual student passwords through third-party login methods. To resolve student login issues through Google, Active Directory, or LDAPS, please reach out to your district administrator for help with your student's Clever username and password.
If a student is using Google, Active Directory, or LDAPS and needs to log into Clever immediately, you can assist by generating a one-time backup code for the student - see above!
Long-Term Resolution
If a student does not remember their password for Clever, we will not be able to provide their password. Please reach out to the technology help desk at your school or district for help with recovering your student's Clever account credentials. You can also submit a ticket with Clever Support through your Portal following these steps:
