For Teachers: How do I help my student log into Clever?

This article contains the following:
1. How do I generate a Login Backup Code?
2. How does a student login using a Backup Code?
3. How do I reset a student's password?
4. Long-Term Resolution

If your student is having trouble logging into the Clever Portal, you can help them by either generating a Login Backup Code, or by resetting their password.

How do I generate a Login Backup Code?

A Login Backup Code will allow students to access their Clever Portal without knowing their password. There are two ways to do this:

From your Clever Portal:

1. Log into your Clever Portal and click "Help a Student" on the right side:

2. Choose the student you wish to help from the dropdown menu:

3. You will see a six-digit backup code. Write this code down and pass it along securely to your student. The code will expire in 20 minutes.

From the "Classes" tab: 

1. Log into the Clever Portal, and click the "Classes" tab next to your name
2. Select which class/section your student is enrolled in
3. Navigate to the "Students rostered to this class" section (you can sort the names alphabetically by first name or last name)
4. Select your student
5. Under "Get Backup Login Code", you will receive these instructions:

How does a student log in using a Backup Code?

1. The student will go to your district's Clever Portal login page and click “Get help signing in!” under the password field
2. The student will then click “Log in with a Backup Code”
3. The student will then enter the Backup Code on the next screen, and click Log in. This will log them into their Clever account!

How do I reset a student's password?

Clever Passwords: If your district has set up custom usernames and passwords through Clever then you are able to reset your own students’ passwords. Here’s how:

1. Log into the Clever Portal, and click the "Classes" tab next to your name
2. Select which class/section your student is enrolled in
3. Navigate to the "Students rostered to this class" section (you can sort the names alphabetically by first name or last name)
4. Select your student
5. Under "Set Clever Password", type a new password into the Password box and click "Set Clever Password"

Third-party identity providers: You are unable to reset your student’s password if your district’s identity provider is through a third party (Google, ADFS, etc). This is because Clever never has access to students’ actual passwords in these instances. If a student has a third party identity provider and needs to log in immediately, you can assist by generating a one time Backup Code for the student - see below!

Long-Term Resolution

If a student cannot log in, Clever will not be able to provide their password to them. Please reach out to your technology help desk at your school or district to alert them to this issue. You can also submit a ticket with Clever Support through your Portal following these steps: