This article contains the following:
1. How do I generate a login backup code for a student?
2. How does a student use a backup code to log into Clever?
3. How do I reset a student's password?
4. Long-Term Resolution
Students can log into the Clever Portal through the same login page as teachers, at your district's Clever login page. Students and teachers can also navigate to clever.com/login and search for their school.
If your student is having trouble logging into the Clever Portal, their teacher can help them by either generating a login backup code, or by resetting the student's password.
How do I generate a login backup code for a student?
A login backup code will allow a student to access their Clever Portal without knowing their password. There are two ways to do this:
From your Clever Portal:
1. On the right side of your Clever Portal, click the 'Help a Student' button:
2. Select the student you wish to help from the dropdown menu:
3. You will see a six-digit backup code that you can pass along securely to your student. This code will expire in 20 minutes. Learn how a student can use this backup code to access Clever below!
From the 'Classes' tab in the Clever Portal:
1. Click the 'Classes' tab at the top of your Clever Portal and select the class for the student who needs help:
2. Under the 'Students rostered to this class' section, select the student and click 'Get backup login code' as shown below. You can sort the names alphabetically by first or last name to easily find a student in the class.
3. You will see a six-digit backup code. Write this code down and pass it along securely to your student. The code will expire in 20 minutes.
How does a student use a backup code to log into Clever?
Once a student has their login backup code, they can go to your district's Clever Portal login page and click the 'Get help signing in!' link, then click 'Log in with a Backup Code'.
The student can enter their login backup code on the next screen, and click 'Log in'. This will log them into their Clever account!
How do I reset a student's password?
If your student is using the 'Log in with Clever' button shown below, then you may be able to reset your own students’ passwords through the following steps:
1. Click the 'Classes' tab at the top of your Clever Portal and select the class for the student who needs help:
2. Under the 'Students rostered to this class' section, select the student and click 'Set new Clever password' as shown below. You can sort the names alphabetically by first or last name to easily find a student in the class.
3. You will see a window where you can set a new Clever password for the selected student:
Please note: not all districts allow teachers to reset student passwords. If you do not see the option to reset your password, or if the above steps do not resolve the issue, please reach out to your district administrator for help with your student's Clever username and password.
Third-party identity providers: If your student is using the 'Log in with Google', 'Log in with Active Directory', or 'Log in with LDAPS' button, you will not be able to reset your student’s password. This is because Clever does not have access to actual student passwords through third-party login methods. To resolve student login issues through Google, Active Directory, or LDAPS, please reach out to your district administrator for help with your student's Clever username and password.
If a student is using Google, Active Directory, or LDAPS and needs to log into Clever immediately, you can assist by generating a one-time backup code for the student - see above!
Long-Term Resolution
If a student does not remember their password for Clever, we will not be able to provide their password. Please reach out to the technology help desk at your school or district for help with recovering your student's Clever account credentials. You can also submit a ticket with Clever Support through your Portal following these steps:
