This article contains the following:
1. Overview
2. Instructions
Overview
Clever makes it easy to access the Portal as an individual student or teacher and see exactly what they see. When troubleshooting, this can help you diagnose an issue, retrieve an error code or message, or gain visibility into what might be confusing. This tool can also help you construct a great Portal by showing you the set of resources a typical student sees.
Please note: Currently, District Administrators who are Clever Admins and District Help Desk roles can use this tool.
Instructions
There are two ways that you can use the Access Portal as feature:
1. Navigate to your Clever district dashboard, Support Tools > Data Browser to locate the specific user you would like to impersonate. Select Access Portal as user to access the user's portal.
2. Using the Clever district dashboard search bar to locate the individual user. From their profile page, select Access Portal as user to view their portal.
With either option, on the next screen you will start the portal session. From there, you can access any of their connected applications, and use any tools that user has access to.
When you’re done, remember to log out of any applications you’ve accessed, and select End Portal Session.
Please note: The browsers that support this feature are Chrome, Firefox, and Edge.
If you have any questions, please reach out to Clever support! We are happy to help!