App is missing
If your student is missing an application in Clever, please ask your student's teacher for help. Your student's school or district will likely need to add the app to their Clever Portal for them.
Clicked on app, received an error
If your student clicks on an app icon in their Clever Portal and receives an error from the app's website page, please ask your student's teacher to contact the district administrator or the application's support team for help.
Please note: If your student has recently changed schools or classes, please allow 24 hrs for their connected applications to be updated so they can log in.
Here are examples of common errors you might see for specific applications:
Clicked on app, Clever asked for a username and password
If a Clever page asks your student to enter a username and password for an application, enter the correct login information for that application, and click 'Save Login'. Clever will save this information and automatically log your student in next time they click the icon from the Portal!
If your student clicks on an application and sees the page below, this means the login credentials they entered are incorrect. Please enter your student's correct username and password for the application, and then select Update & Log in.
Problems within apps
After your student is logged into an app successfully through Clever, any issues within the app would need to be addressed by the app provider.
Clever is not able to resolve issues within the various applications. One way to think of it is, Clever helps a student "get in the door" of an application but, once inside, we have little insight into any issues that come up. Some issues might include:
- The app freezing
- Not being able to access grades or textbooks
- Your student runs out of time during a test
- The app suddenly logs your student out
- Missing lessons or assignments
- Accessing the microphone or camera
If your student is running into an issue within the application, please ask your student's teacher to contact the application's support team for help.