Data is incorrect in Clever
Your district's data is synced to Clever from your school's Student Information System (SIS). This data sync is managed by your district's Clever account owner or district administrator.
There may be times when you notice that your rosters are not up to date, that you have classes missing from your Clever Portal or that you're associated with the wrong school site.
If you are noticing incorrect information in Clever, please confirm that the information is correct within your district's student information system. You can also contact any person at your school who manages the SIS or enrollments (a clerk, registrar, etc.) to verify the information is correct within the SIS.
If you have already confirmed information is correct in the SIS and are still seeing incorrect data in Clever, please reach out to your district's tech support contact to troubleshoot the issue further. If they need additional help, your district administrator can open a request with Clever Support!
Here are examples of incorrect data you might see in Clever that your district administrator can help with:
- Missing students on your roster
- Incorrect students on your roster
- Incorrect, duplicate or missing classes in Clever
- Adding a co-teacher to your class
- Incorrect information for yourself or a student (a misspelled name, email, grade level, etc.)
- Updating a Clever username for yourself or a student
- Duplicate accounts
Records cannot be edited or manually created in Clever by teachers. We cannot assist with updating rosters, editing names, or adding classes. Please contact your district support contact for assistance with these requests.
Data is incorrect in an application
Application partners manage syncing data from Clever and implementing it in their system. If you notice that information is incorrect in application but correct in Clever. Please contact the application's support team directly.
We recommend providing the following information:
- District name + state
- School name
- Teacher email address
- Description of problem
- Clark County School District, NV
- Boulder City High School
- Missing class roster - Algebra I, 6th period
Please note, applications sync with data on a daily basis. If the missing or incorrect data was recently changed in your student information system, please allow at least 24 hrs for the data to be updated in applications.