Here are some steps you can take if you or your student are having trouble logging in to applications from the Clever Portal
App is missing
If you or your student is missing a district-provided application from your Clever Portal, please reach out to your district's support contact. Your district manages which teachers and students can access each learning application through Clever, so they will need to add the application to your student's Portal.
Clicked on app, receive an error
If you or your students click on an application in the Clever Portal and receives an error on the application's page, please reach out to the application's support team for help.
Clever Tip: If your are seeing an error at a web URL that is not a Clever address, it's likely that the application's team is best equipped to help fix the issue. Please reach out to the application's support team to investigate further!
Here are examples of common errors you might see for specific applications:
Clicked on app, Clever asked for a username and password
If a Clever page asks you or your student to enter their username and password for an application, enter the correct login information for that application, and click 'Save Login'. If the device has the Clever browser extension downloaded, Clever will save this information and automatically log the student in next time they click the icon from the Portal!
If your student clicks on an application and sees the page below, this means we were not able to log your student in with the username and password they provided. Please have them enter their updated username and password for the application, and click Update & Log in.
If you are still having trouble, please confirm that the username and password entered is correct to log into their account directly on the application's page (i.e. at schoology.com). If you can successfully access the app directly through their website, but not through Clever, please reach out to Clever Support for help!
Data incorrect in apps
If the data in an application is incorrect (e.g. rosters, students, and school associations), please see this article.
Problems within applications
After you click on an application from the Clever Portal, your experience within their product is controlled from the application’s end. If you are running into an issue within the application, please contact the application’s support team for help.
As an analogy, Clever is the key to get you through the door of the application, but once we get you in, Clever doesn’t have access to the rest of the building. Anything that happens within the application would need to be addressed by the application’s support team, as they will have information on how to best resolve issues.
Here are common examples of when an application’s team will be best equipped to provide support:
- You are receiving an error message on the application’s website
- You are seeing incorrect data within the application, but correct data within the Clever Portal
- You are having trouble accessing grades, homework, textbooks, resources, or running reports within the application
- Your sections have access to the incorrect content within the application
- You have questions about features within the application
- The application does not save a student’s progress
- The application is frozen or logs you or your students out
- You need to merge or match old account