SSO (Saved Passwords) applications are available with the Clever iOS application (versions 4.0 and above). As long as the user has the Clever application installed to their device and has connected SSO (Saved Passwords) applications in their account, once logged into Clever, they can enjoy a seamless single-sign-on experience for more of their favorite education applications! Please note that the Clever iOS application only works on devices on iOS version 9 and up. If a user doesn’t have the latest version of the Clever iOS application, they will be prompted to update the Clever application if they try to use an SSO (Saved Passwords) application
How it works
When using the Clever iOS application, users can log into their SSO (Saved Passwords) applications.
Once logged into Clever, the user should be directed to their Portal in a Safari web browser. From there, the user can choose an SSO (Saved Passwords) application just like they would choose any other SSO application. The user will then be taken to the application's web page in the Clever app and their credentials will be entered for them, providing a single-sign-on experience for SSO (Saved Passwords)applications on their mobile device.
If you are experiencing issues with SSO (Saved Passwords) applications in the iOS Clever application, please reach out to Clever support!
Unsupported device errors
At this time, some SSO (Saved Passwords) applications are not supported by this update. If you would like access to these applications on your iOS device, it would be best to add them as external links. Please refer to How do I add custom external links to the Clever Portal?
We are always happy to help! For the fastest resolution, please make sure to check the following before submitting a ticket to Clever support:
- Is your mobile device running on OS 9 or above?
- Is your Clever app updated to OS 4.0 or above?
- Can the user log into the SSO (Saved Passwords) application successfully on a computer (non-mobile device)?
- Have users confirmed they can access the application outside of Clever?
We also greatly appreciate if you could also send videos or screenshots of the errors you are seeing. We are happy to help!