Lexia Support is happy to help districts using Clever who have any trouble or questions about Lexia.
District staff can contact Lexia or Clever support when they need help. Lexia Support can be reached via a support email address or an 800 number If Clever Support is contacted first the Clever team can send on the inquiry to Lexia's support email address. In order to provide the best information possible, Clever's support ticket and Lexia's support ticket are then tied together and all replies are tracked by both support teams. Clever assigns the ticket to a Clever support member familiar with the inquiring district which facilitates quick response time.
All Lexia Support team members have access to a Clever data dashboard in order to assist districts in resolving Clever related issues. If an issue is complex the Lexia support ticket is immediately escalated to a senior Lexia Support team member for assistance.
In addition to as-needed support, Lexia and Clever have regular meetings discussing the best way to support districts. We have a mutual goal of assisting districts as quickly and efficiently as possible to minimize disruption to teachers and students.