This article contains the following:

1. Overview
2. Problem logging into Clever
     •  Log in with Clever
     •  Log in with Google
     •  Log in with Active Directory
     •  Log in with Canvas     
     •  Log in with LDAP
3. Problem logging into an app
4. Logging out
5. How do I get help?

Overview

This article outlines the various login issues or error messages that you may encounter when attempting to log in to Clever. Please note, not all error messages are included in this article. Please double-check that you are typing in the correct login credentials and that you have an account in Clever.

If your login issues persist after reviewing this article, please contact your district's tech support contact directly for assistance. You can find their contact information by selecting the 'Get help logging in!' option from your district's login page.

 For instructions on how to help your students log in to Clever, please visit For Teachers: Troubleshooting - Student logins

Problems logging in to Clever

Log in with Clever

If you see the error 'Invalid username or password', this means that the username and/or password you entered are not correct for your Clever account.  

     

Select Get help logging in! to reset your password using the email address linked to your district's Clever account.

Please note: Not all districts allow teachers to reset their own passwords. If you do not see the option to reset your password, or if this doesn't resolve the issue, please contact your district's tech support contact directly for help.

Log in with Google

Enter is your school-provided email address (not an @gmail.com address). The password you enter will be the password associated with your school email address.

If you see the error Couldn't find your Google account, this means the email address you are entering does not exist in Clever and may be incorrect. Please confirm you are using your school-provided email, not your personal email. If you still receive the error, reach out to your district support contact to determine your correct email.

If you see the error message Wrong password. Try again or click Forgot password to reset it, this means the password you entered is incorrect. You will need to enter the correct password or, if your district allows it, use the 'Forgot password?' option to reset the password for your account.

If you see the error message Uh oh! We were not able to authenticate using Google email: xxxx@example.com, this means Clever was unable to find an active account in Clever with your email address. First, confirm you are using your district-provided email address. If the issue persists, reach out to your district support contact to resolve the issue.

Need help? Your login credentials are managed by the school district. If you are unsure of your login credentials or receive an error, please reach out to your district support contact or help desk for assistance. You can typically locate their contact information by selecting Get help logging in! from your district's Clever login page.

Log in with Active Directory 

When selecting this option, you should be redirected to your district's login page. If you have issues logging in to Active Directory, please reach out to your district's tech support contact directly as Clever does not have access to login credentials for district users.

Log in with Canvas

If you see the error message Unable to find a matching user in Clever, this means that Clever is unable to locate an account based on the credentials you provided. 

If you see the error We were not able to authenticate using Canvas, it means that there could be a few underlying issues preventing you from accessing Clever using the credentials you entered.  Please contact your district's tech support contact directly as Clever does not have access to login credentials for district users.

Log in with LDAP

If you encounter an LDAP login error after entering your login credentials, please contact your district support contact as Clever does not have access to login credentials for district users.

 

Problem logging into an app

If you are encountering an error when trying to access an application, please see this article.

Logging out

To log out of Clever, navigate to the Clever Portal, hovering over your name in the top-right corner, and click Log out.

How do I get help?

Login credentials for Clever are managed by the school district. If you are unsure of your login credentials or receive an error, please reach out to your district support contact or the district's help desk for assistance. 

You can find your district's tech support contact information on the Clever login screen. In most cases, districts provide an email address, phone number, or instructions guiding users to the appropriate contact person or department for assistance.

If you have any questions or need further assistance, please reach out to Clever support! We are happy to help!