Teachers and students can chat back and forth with Messages right from the Clever Portal! From the Messages tab, you can search for a student and send them a message. You can turn your Messages on or off at any time. To find out more, read below!
To get started, teachers will:
Navigate to the Messages tab at the top of their Portal. Once there, they can customize how their account will be displayed to students. Teachers can change how their name is displayed, and upload a custom picture or image by selecting the upload icon.
Send a message to a student
To begin a chat with a student, the teacher can simply type in the student's name in the search bar or select the student's name from the list on the left-hand side.
Teachers can also filter their students by class. To do this:
Click on the Classes drop-down menu to find the desired class. Once a class is selected, only students from that class will appear in the list of students below.
To send a message, select Send or press the return key. Please note, messages cannot be deleted or undone. As such, please review all messages thoroughly before sending.
- Messages cannot be deleted or undone
- Unread messages will remain in bold on the left-hand side, with a blue marker signifying that they are unread.
- When you click an unread message from a student, your chat thread with that student will open and you can read the message the student sent.
- As a result, the red notification number at the top of the screen will decrease to the total number of unread messages that remain.
The student experience
Once the message has been sent, the student will receive a notification in their Portal letting them know they have a new message from their teacher.
When a student sends a message to you, you will receive a notification at the top of your Portal. A numerical value will appear to display the total number of new and unread messages.
Send a message to a parent/guardian
To send a message to a parent/guardian, Navigate to the Messages from the top navigation of your Clever Portal. Click on the Guardians toggle.
To find a parent/guardian, you can filter by class or use the search bar. The search bar supports both the parent/guardian name as well as search by student name.
To send a message, select Send or press the return key.
The parent/guardian experience
As long as one of their teachers has Messages turned on, families will see the Messages icon on their Family Portal.
When they receive a message from a teacher, they will be notified in the navigation bar of the Family Portal and the appropriate teacher message will be highlighted within the Messages tab:
From the Messages page, families can view new and previous messages from their teachers and send a reply to continue the conversation. Families will see all threads from teachers who have enabled Messages in the Messages tab. If a teacher has enabled Messages, the family member can start or continue a chat with these teachers at any time.
All message history will be saved until the end of the school year and can be requested from Clever by a Clever District Administrator.
You can turn Messages on or off at any time!
To disable messages from being sent or received, select the 'Settings' link next to your name. Once there, toggle the switch to the 'off-position' and select 'Save'.
If a student tries to send you a message while your Messages are turned off, they will be notified and not be able to send you a message until you have turned Messages back on.
You can turn your Messages back on at any time from the 'Settings' link to begin chatting again!