Clever Tip: To troubleshoot problems logging in to applications, we highly recommend using our new Troubleshoot Login tool! More information on this resource can be found here.
Application is missing from the Clever Portal
If a user does not see an application in the Clever Portal, there are a few things you can check:
- Does the application support SSO?
- Does the application support SSO for this user type?
- Is the user successfully shared with the application?
If sharing by district: confirm the user is active in Clever
If sharing by school: confirm the user is associated with the school or is associated with at least one section at the shared school
If sharing by rules: confirm the user meets all criteria for at least one of the sharing rules. The most common criteria that result in users not being shared are not meeting the requirements for enrolled sections. Ensure they are enrolled in a section that meets the grade level, subject, course, etc. that are being shared with the application. You can review the Clever profile for a user, including associated sections, by using the "Search" feature.
User is not logged in after clicking on the application icon in the Clever Portal
If a user clicks on an app icon in their Clever Portal and receives an error from the application's website page, please contact the application's support team for assistance. 
Sample error message for an application error
If the user clicks on the app icon and receives an error that is a Clever website, please contact Clever's support team with the error message
Sample error message for a Clever error
Please note: If the user has recently changed schools or classes, please allow 24 hrs for their connected applications to be updated so they can log in.
Clever Tip: If you are seeing an error at a web URL that is not a Clever address, it will be necessary to contact the application to fix the issue. Please reach out to the application's support team to investigate further!