One of the most important pieces of information in Clever is a user's email address. Since they are often used to log in to Clever, it is critical that email data is kept up to date in Clever.
All email addresses in Clever are synced directly from your school or district's student information system (SIS). If an email in Clever is incorrect, please update and confirm the user's record in your SIS. Once updated in the SIS, the email should be updated in Clever within 24 hrs.
For districts that user a Clever-managed auto-sync, we usually sync emails from these fields:
Aeries
Students: STU.SEM
Teachers: TCH.EM, STF.EM, UGN.EM (must be correct in all three places)
Illuminate
Students: email
Teachers: email1
Infinite Campus
Students: pcontact_email
Teachers: pcontact_email
PowerSchool
Students: Email Configuration table or custom field
Teachers: Email_addr
Skyward
Students: School Email Address
Teachers: Work Email Address
Troubleshooting: Fixing Email Addresses
