Clever makes it easy for School Tech Leads (STLs) to access the Clever Portal as an individual teacher and see exactly what they see. When troubleshooting, this can help STLs diagnose an issue, retrieve an error code or message, or gain visibility into what might be confusing. This is overall a great way to empower more folks in your district to support teachers with their technical requests.
This tool enables STLs to view a portal as a teacher in their scoped school. Unlike district admins, STLs cannot view a student’s Clever Portal through this tool.
This tool needs to be enabled by a district admin in order for the STLs at your district to start using this feature.
Enabling "Access Portal as" for STLs
As a district admin, you have full control over whether your School Tech Leads (STLs) can use the "Access Portal as" feature for teachers at their associated school sites. This is a setting you can turn on/off by navigating to Team > Role Settings. This setting is turned off by default.
If you decide to turn it on, Clever will walk you through a few informational steps prior to switching the tool on for your STLs.
As a district admin, you'll have the option to send an email to your STLs about their new tool. We recommend communicating this update to them so they have the opportunity to take advantage of this tool while supporting teachers and students.
Using the "Access Portal as" feature
After you’ve turned on this tool for the STLs in your district, they will start seeing the button to Access Portal as user on teacher profiles.
Upon clicking this option, STLs will first need to offer a reason for accessing the Clever Portal as this particular user. Next, the STL will need to confirm that they understand teacher profiles may contain sensitive user information. Only then can they proceed to Begin Portal Session.